Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If there are any issues with your order, please review our return and refund policy below:

1. Return Period: We will only accept returns or issue refunds if the request is made within 14 days of the item's arrival. After this period, we are unable to process any returns or refunds.

2. Proof of Shipping Damage: In the event that your item is damaged during shipping, we require proof of damage. This includes providing clear photographs or videos of the damaged item and its packaging. The damage must be reported within 14 days of receiving the package in order to be eligible for a return or refund.

3. Condition of Items: All returned items must be in their original condition, unused, and with all original packaging. Any items that show signs of use or damage beyond shipping-related issues may not be eligible for a return or refund.

4. Return Process: To initiate a return for a damaged item, please contact our customer support team with your order details and proof of damage within 14 days of delivery. We will then provide you with instructions on how to return the item.

5. Refunds: Refunds will be issued once the returned item is received and inspected. Please allow several business days for the refund to be processed and reflected in your original payment method.

If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to assist you!