Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to ensure that your order reaches you in a timely and secure manner. Please review our shipping policy below for more information on how we handle shipping.
1. Processing Time
All orders are processed within [1-3] business days from the time the order is placed, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with shipping details and tracking information (if available).
2. Shipping Rates
Shipping costs are calculated based on your order’s weight, size, and destination. The shipping fee will be displayed at checkout before you confirm your order. We offer various shipping options to meet your needs, and the available options will be presented to you during checkout.
3. Shipping Methods
We offer the following shipping methods (subject to availability):
- Standard Shipping: [Delivery time: 3–10 business days]
Please note that delivery times may vary based on your location and the shipping carrier’s availability.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information (if applicable). You can track your order status directly via the carrier's website or by logging into your account on our website.
5. Shipping Restrictions
Currently, we offer shipping to USA. At this time, we do not ship Global. If you are unsure about whether we can ship to your location, please contact our customer service team for more information.
6. Shipping Delays
While we make every effort to ensure that orders are shipped promptly, there may be occasional delays due to factors such as weather conditions, carrier delays, or high order volume. We are not responsible for delays caused by external factors once your order has been shipped.
7. Missing or Damaged Shipments
If your package is lost or damaged during shipping, please contact us immediately. For damaged items, we require proof of damage, such as photographs or videos, to assist with any claims. Please refer to our Return and Refund Policy for more information.
8. P.O. Boxes & APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses unless otherwise noted.
9. Customs and Duties (International Orders)
For international orders, please note that customs fees, import duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer, and we recommend that you check with your local customs office for more information before placing an order.
10. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact our customer service team:
Basho wear
bashowear@gmail.com
(1) 616-745-8165
We are happy to assist you and ensure your order arrives as smoothly as possible!
By placing an order with us, you acknowledge that you have read and agree to the terms of our Shipping Policy.